Return & Exchange Policy

At [Store Name], we prioritize customer satisfaction and product quality. Therefore, we offer a clear and fair return and exchange policy:

🔄 Returns

Customers may request a return within [X] days of receipt, provided that:

* The product is in its original condition and unused.
* The original packaging is complete.
* The order number or purchase invoice is included.

❌ Returns are not accepted in the following cases:

* Underwear of all types (for hygiene reasons).
* Products that have been used or damaged due to misuse.
* Products containing personal or hygiene items that have been opened.

🔁 Exchanges

Customers may request an exchange within [X] days in the following cases:

* A manufacturing defect.
* The product received is different from the one ordered.
* The product is expired or has less than 3 months of shelf life remaining, unless the customer has been notified in advance by the sales department.

Management reserves the right to refuse any exchange request if misuse is proven or if the return conditions are not met.

💰 Payment Processing

After receiving and inspecting the product, the order will be processed within [X to Y business days] according to the original payment method.